Over the last 12 months we have been working on evolving our systems as directed by annual conference and indeed the Cuffe report. We have had a project team working on such things as a new website, legal system, new membership system and improvements to our processes to ensure a better user experience for our members.

In the coming months we are rolling out the results of this improvement process, including a new website in January 2021 which will be followed by the new membership system "Merlin". Shortly thereafter we will be introducing a number of online member self-service options allowing members to join online and manage their own membership records. As part of this we will be switching to digital welcome packs, these packs will be emailed to the new members with a copy being sent to the branch secretary for reference. Branch Secretaries will continue to order diaries and pins from the relevant POA offices.

As the improvement process is rolled out, we will keep you informed.

Please bring this circular to the attention of all members.

Yours sincerely


General Secretary

Representing over 30,000 Prison, Correctional and Secure Psychiatric Workers, the POA is the largest UK Union in this sector, able to trace its roots back more than 100 years.